Refund policy

Returns and exchanges
Because each item is made to order, we don't accept returns or exchanges for change of mind or incorrect size. Please check the size chart on each product page before ordering.

Damaged, defective, or wrong items
If your order arrives damaged, misprinted, defective, or isn't what you ordered, we'll send a free replacement or issue a refund. Just email us at help@freshprince.com within 30 days of delivery with your order number and a photo showing the problem. No need to send the item back.

Lost packages and address errors
Please double-check your shipping address at checkout. We can't be responsible for orders sent to an incorrect or incomplete address provided at checkout. Reshipping those orders will be at the customer's expense. If tracking shows your package as delivered but you haven't received it, contact the carrier first, then reach out to us and we'll help however we can.

Questions?
Contact us at help@freshprince.com.