Shipping & Returns
Made to order
Every item in our shop is printed on demand just for you. That means less waste and no overstock, but it also means orders take a little longer to reach you.
Production and shipping times
Orders are usually produced within 2–7 business days, then shipped. Delivery typically takes an additional 3–8 business days within the U.S.; international orders can take longer. You'll receive a tracking number by email once your order ships. Shipping costs are calculated at checkout.
International orders
Customers outside the U.S. are responsible for any customs duties, taxes, or import fees charged by their country.
Returns and exchanges
Because each item is made to order, we don't accept returns or exchanges for change of mind or incorrect size. Please check the size chart on each product page before ordering.
Damaged, defective, or wrong items
If your order arrives damaged, misprinted, defective, or isn't what you ordered, we'll send a free replacement or issue a refund. Just email us at [email] within 30 days of delivery with your order number and a photo showing the problem. No need to send the item back.
Lost packages and address errors
Please double-check your shipping address at checkout. We can't be responsible for orders sent to an incorrect or incomplete address provided at checkout. Reshipping those orders will be at the customer's expense. If tracking shows your package as delivered but you haven't received it, contact the carrier first, then reach out to us and we'll help however we can.
Cancellations
Orders go into production quickly. If you need to cancel, email us within 24 hours of placing your order and we'll do our best to stop it before printing.
Questions?
Contact us at info@smithfamilycircle.com.